ENQUIRE

PRIVACY– Reload Sanctuary

 
Contact: support@reloadsanctuary.com

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use www.reloadsanctuary.com (the “Website”). By accessing or using our services, you agree to the terms described below.

2. Information We Collect

We may collect the following types of personal information:

  • Identity information: name, email address, phone number.

  • Payment information: processed securely via third-party providers such as Stripe or PayPal (Reload Sanctuary does not store payment card details).

  • Usage information: browsing activity on our Website, cookies, and analytics data.

  • Service information: membership details, class bookings, and enquiries.

3. How We Use Your Information

We use your information to:

  • Provide our fitness, wellness, restaurant, and retail services.

  • Process memberships, bookings, and enquiries.

  • Communicate with you regarding updates, promotions, or support.

  • Improve our Website and services.

  • Comply with legal obligations under Indonesian law.

4. Data Sharing

  • We do not sell or rent your personal data to third parties.

  • Data may be shared with trusted third-party providers (such as payment processors, email platforms, or booking systems) only as necessary to provide our services.

  • We may disclose information if required by law or legal process.

5. Cookies & Tracking

  • Our Website uses cookies to enhance your browsing experience and analyze site traffic.

  • You can manage or disable cookies in your browser settings, but some features may not function properly without them.

6. Data Security

  • We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

  • However, no transmission over the internet can be guaranteed 100% secure.

7. Data Retention

  • We retain your personal information only as long as necessary to provide our services or comply with legal requirements.

  • You may request deletion of your data at any time by contacting support@reloadsanctuary.com.

8. Your Rights

Depending on applicable laws, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications.

For all requests, please contact us at support@reloadsanctuary.com.

9. International Users

Reload Sanctuary is based in Indonesia, and all data is processed in accordance with Indonesian law. By using our Website, you consent to the transfer and processing of your data in Indonesia.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.